TransNusa, 8B series flights at Kuala Lumpur International Airport (KUL)

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TransNusa, headquartered in Jakarta, Indonesia, is a growing airline in the region. TransNusa's main hub is Soekarno-Hatta International Airport (CGK) in Jakarta, Indonesia, specifically operating from Terminal 3.

TransNusa (Photo credit to TransNusa Official FB)

TransNusa has rebranded itself as a premium service carrier, offering product bundles such as Seat, Seat-Plus, and Flexi-Pro. These packages provide benefits like free baggage allowance, seat selection, complimentary meals and drinks, priority check-in and boarding, and flexible ticket changes.

As of early 2026, TransNusa serves 8 international destinations (including some operated through codeshare) in 4 countries, including Malaysia.

Contact TransNusa

TransNusa operates scheduled flights between Soekarno-Hatta International Airport (CGK), Jakarta and Kuala Lumpur International Airport (KUL), Terminal 1.

TransNusa Kuala Lumpur Contact Information
Kuala Lumpur & Singapore Office Tel : +6221 631 0888 Email: we.care@transnusa.co.id Office Hours 9:00 am - 5:00 pm daily (Jakarta Time) 10:00 am - 6:00 pm daily (Malaysia & Singapore Time)

Inquiries managed by TransNusa Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Check-in Kiosk
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
Frequent Flyer Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact TransNusa Customer Service Hotline in Jakarta as below:

Head Office (HQ)	Tel Number	Office Hours
TransNusa Jalan Cideng Timur No.10&10A RT.5/RW.4, Petojo Utara Kecamatan Gambir Kota Jakarta Pusat Jakarta, Indonesia	+6221 631 0888	9:00 am - 5:00 pm daily

Before boarding your TransNusa flight, you may wish to confirm the details for:

Cancellation and Refund

Ticket Office

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