TransNusa Cancellation and Refund Policy

Cancellation and Refund Policy

TransNusa provides flexible cancellation and refund options, ensuring convenience for its passengers.

Below are the key points of their policy:

Cancellation Policy

Cancellation and refund terms depend on the fare rules and conditions applicable to your ticket, including the specific route (domestic vs international).

• Cancellation fees vary based on timing before departure and fare type. For domestic flights, a greater refund percentage applies the earlier you cancel (e.g., ~75% refund if ≥72 hours before departure).

• For international flights, refund rules differ by fare bundle (e.g., Seat, Seat Plus, Flexi Pro) and number of days before departure offering higher refunds the earlier the cancellation is made.

• Cancellations must be made before departure to avoid forfeiture or reduced refunds. No-show passengers (who fail to cancel and miss the flight) typically forfeit the fare.

• Cancellation fees are deducted from the original ticket amount before any refund is issued; TransNusa may convert currencies and apply foreign exchange adjustments as needed.

Refund Policy

• Refund eligibility depends on fare type, timing of cancellation, and applicable fare rules. Some fares that are more restrictive (e.g., promotional fares) may have lower refund amounts or none at all under certain conditions.

• Refunds are processed to the original form of payment, whether cash or credit/debit card used at purchase.

• Refund timelines vary by payment method:

– If ticket was paid in cash, TransNusa aims to process refund within ~15 business days after application.
– If paid by credit or debit card online, refunds may be processed within ~30 business days.

• Refund amounts are based on the percentage of the base fare permitted under the fare rules and timing of cancellation (e.g., for domestic flights ≥72 hours before departure, ~75% of the base tariff may be refundable).

• For international tickets, the refund percentage is guided by TransNusa’s specific international fare rules which may differ by fare class and days before departure.

• Refund requests can be made through TransNusa’s official customer support channels, ticketing offices, or travel agents where the ticket was issued.

• Processing time may vary depending on payment method, country regulations, and where ticket was purchased.

For detailed information on refund and cancellation policies, please contact the TransNusa Kuala Lumpur Office at Tel: +6221 631 0888 or get in touch with your nearest ticketing agent.