Batik Air Malaysia, OD series flights at Kuala Lumpur International Airport (KUL)

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Batik Air Malaysia (formerly known as Malindo Air) is a low-cost airline based in Malaysia, headquartered in Petaling Jaya, with primary hubs at Kuala Lumpur International Airport (Sepang) and Sultan Abdul Aziz Shah Airport (Subang). Launched in March 2013 with domestic services, the airline has since expanded its network to serve major airports across Asia, Australia, the Middle East, and Central Asia.

Batik Air Malaysia (photo credit to Batik Air Malaysia Official FB)

The airline holds full membership in the International Air Transport Association (IATA), and also obtained the IATA Operational Safety Audit (IOSA). Batik Air operates under the Lion Air Group of Indonesia, which includes Batik Air Indonesia, Super Air Jet, Lion Air, Wings Air, Biz Jet, and Thai Lion Air.

As of December 2025, Batik Air Malaysia serves more than 60 international destinations in 20 countries, including some operated through codeshare agreements, in addition to several domestic destinations in Malaysia.

Contact Batik Air Malaysia

Batik Air Malaysia operates scheduled services from Kuala Lumpur International Airport (KUL), Terminal 1, to various domestic and international destinations.

Batik Air Malaysia Kuala Lumpur Contact Information
Airport Ticketing Office Kuala Lumpur International Airport (Terminal 1) Level 5, Departure Hall, Counter E 64000, KLIA Sepang, Selangor Business hours : 5.00 am to 1.00 am daily Customer Care Centre Whatsapp: +60 19 466 2222 (chat only) Available 24 hours General Enquiries Email: od_customercare@batikair.com.my Operating Hours: Monday - Sunday: 9:00 am - 8:00 pm (GMT+8)

Inquiries managed by Batik Air Malaysia Kuala Lumpur Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Batik Air Club
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
Frequent Flyer Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Batik Air Malaysia Customer Care Centre in Petaling Jaya as below:

Head Office (HQ)	Whatsapp	Office Hours
Malindo Airways Sdn. Bhd. (D.B.A Batik Air) Meritus @ Oasis Corporate Park B2-1-01 Jalan PJU 1A/2 Ara Damansara 47301 Petaling Jaya Selangor, Malaysia	+60 19 466 2222	24x7

Before boarding your Batik Air Malaysia flight, you may wish to confirm the details for:

Cancellation and Refund

Sales & Ticket Offices

Airlines