Batik Air Malaysia Cancellation and Refund Policy

Cancellation and Refund Policy

Batik Air Malaysia provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Batik Air Malaysia tickets are non-refundable, subject to the fare rules of the ticket purchased.

Voluntary cancellations are not permitted for Super Saver fares. For all other fare types, cancellations may be allowed with an applicable cancellation fee.

Passengers are advised to review the fare benefits and terms and conditions displayed at the time of booking.

Cancellations with full refunds may be permitted in specific situations, such as significant flight rescheduling or delays, subject to airline policy.

Refund Policy

Refund eligibility depends on the fare type, reason for the refund request, and timing of the cancellation.
Approved refunds will be processed to the original form of payment, with a processing time of up to 30 days.

Refunds may be considered in special circumstances such as:

• Major flight schedule changes or extended delays

• Medical conditions (subject to approval and documentation)

• Bereavement cases (subject to management discretion)

• Duplicate bookings reported within the stipulated timeframe

Refund requests must be submitted via the Batik Air website for direct bookings, or through the original travel agent if the ticket was purchased externally.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will generally be refunded automatically by Batik Air Malaysia, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Batik Air Malaysia’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are typically non-refundable unless you purchased a refundable fare (which is uncommon on Batik Air Malaysia) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Batik Air Malaysia Malaysia Office at Whatsapp: +60 19 466 2222 (chat only) or get in touch with your nearest ticketing agent.