Garuda Indonesia Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Garuda Indonesia flight or at the airport, Garuda Indonesia is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily. Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

Items Lost Within Terminal (Public Areas)

If you lose an item in public areas of KLIA, such as check-in halls, security screening zones, immigration areas, or arrival corridors, report it directly to the KLIA Lost and Found Office. Airport personnel will help record the loss and check whether the item has been recovered.

Items Lost Onboard or at the Boarding Gate

For items left on a Garuda Indonesia aircraft or at the boarding gate, contact Garuda Indonesia Customer Service or the airline’s local ground handling team. Be prepared to provide your flight number, travel date, seat number, and a detailed description of the lost item to assist with the search.

If the item is not located within public terminal areas, airport staff may refer you to the appropriate airline handling department for further assistance.

Retrieval & Collection

Once your item is found, it may be collected in person at KLIA. You may also authorize another individual in writing to collect the item on your behalf, subject to identification verification.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items.

For further information on lost and found inquiries, please contact the Garuda Indonesia Kuala Lumpur Office at Tel: +603 2702 6298 / 6299.