Lost & Found Counter at KLIA

If you happen to lose an item at the airport, you should firstly contact the relevant airline you are/were traveling with. It is strongly recommended that all travelers take up an appropriate travel insurance to cover any such losses that can occur as part of their journey. If you have an inquiry about a lost or found item, here's what you can do:

a) Items Lost at Airport Terminal - The centre is located at Level 2, Main Terminal Building, KLIA (next to Food Garden entrance, from Car Park Block C & Block D).

The centre will store items that are found within the airport terminal vicinity (excluding missing checked-in baggage and items lost in aircraft) for safe keeping until it has been collected by its owner or for 30 days before disposition.

Items that are found should be handed over to the personnel in-charge at the Centre to be recorded and stored.

For further inquiries, please call KLIA Lost and Found Centre at +603 - 8776 4312 (24x7)

Email: lostandfound@malaysiaairports.com.my

b) Items Lost in Aircraft and Missing Checked-In Baggage

Please contact the ground handler of the airline for assistance or contact the details as listed below.

Malaysia Airlines Lost & Found Office

For items lost onboard at Malaysia Airlines (MAS), please contact the following:

Mishandled Luggage Office (MLO) (7:00 am - 11:59 pm)

Tel: +603 8777 2288

Email: MHLbags@malaysiaairlines.com.my

Batik Air Malaysia Lost & Found Office

MLO Office Operating hours : 4:00 am - 12:00 am

Tel: +6010 - 2888 741 (9:00 am - 6:00 pm)

Email: baggage@malindoair.com

Singapore Airlines Lost and Found Centre

For items lost onboard at Singapore Airlines (SIA), please contact the following:

Tel: +60 3 8776 5772 / 5773 (Handling Agent Contact)

Email: baggageservices@pos.com.my




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