ZIPAIR Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

ZIPAIR provides assistance for passengers who misplace personal belongings during their journey. Lost property matters are handled according to where the item was discovered, including aircraft cabins, airport facilities and checked baggage handling areas.

Passengers travelling through Kuala Lumpur International Airport (KUL) Terminal 1 should identify the location where the item was last seen before submitting a report. This helps determine whether the airline or airport operator is responsible for handling the enquiry.

Items Left on Board the Aircraft

Personal belongings forgotten inside ZIPAIR aircraft cabins should be reported directly to the airline through its official Lost, Damaged or Incorrectly Picked Up Items enquiry service.

Passengers should provide their flight number, travel date, seat number and a detailed description of the missing property.

Items recovered by cabin crew or aircraft cleaning personnel are handled through the airline's ground operations procedures. Recovery and collection arrangements depend on the location where the belongings are stored.

Items Lost at the Airport

Belongings misplaced inside KLIA Terminal 1, including departure halls, check-in areas, security screening zones, departure lounges and boarding gates, should be reported to the airport's Lost and Found Office.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, KUL where staff can guide you on reporting lost items. Items discovered within airport public areas are handled by the airport operator rather than ZIPAIR.

Baggage-Related Lost Property

Passengers whose checked baggage does not arrive at the designated baggage carousel should immediately report the matter to the airline's ground-handling representatives before leaving the arrival area.

A baggage irregularity report should be completed to establish an official record for tracing purposes.

Passengers should retain their baggage claim tags and boarding passes until the investigation is completed.

Reporting a Lost Item

ZIPAIR provides an online enquiry facility for forgotten belongings, damaged baggage and incorrectly collected luggage. Passengers can submit the relevant information through the airline's official customer support service.

Recovery and Collection

Recovered belongings are subject to identification and ownership verification before collection. Passengers may be required to present identification, flight information and supporting descriptions of the missing property.

For further information on lost and found inquiries, please contact the ZIPAIR's Email at contact.en@zipair.net / contact.jp@zipair.net.