Vietnam Airlines, VN series flights at Kuala Lumpur International Airport (KUL)

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Vietnam Airlines, is the flag carrier of Vietnam, headquartered in Long Bien District, Hanoi, with hubs at Noi Bai International Airport and Tan Son Nhat International Airport. The Airlines has a network within East Asia, Southeast Asia, Europe and Oceania.

As of early 2026, the airline operates approximately 300 daily flights, serving 22 domestic destinations and 37 international destinations, including Malaysia. In addition, it maintains codeshare agreements with several airlines on other routes, some of which extend to North America.

The Airlines has also diversified its investments in the aircraft-leasing and airport ground-servicing industries, and is looking to manufacture aircraft components. It controls and operates a cargo division, Vietnam Airlines Cargo.

Contact Vietnam Airlines

Vietnam Airlines offers scheduled flights between Noi Bai International Airport, Hanoi, and Kuala Lumpur International Airport (KLIA), Terminal 1.

Vietnam Airlines Kuala Lumpur Contact Information

City Office

5-05, Level 5, Menara Hap Seng
Jalan P.Ramlee
50250 Kuala Lumpur

Open Hours: 0900 - 1730

Tel:  603 3 2031 1666
Fax: 603 3 2026 3366

Email: admin.my@vietnamairlines.com

Reservation & Ticketing

Tel:  603 3 2031 1555
Fax: 603 3 2026 3366

Email: helpdesk.my@vietnamairlines.com

Sales & Marketing

Tel:  603 3 2031 1666
Fax: 603 3 2026 3366

Email: sales.my@vietnamairlines.com

Airport Office

Lot S5, Level 4, Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang, Selangor

Open hours: 0930 – 1730

Tel:  603 3 8776 4620
Fax: 603 3 8776 4615

Email: airport.my@vietnamairlines.com

Golden Lotus Plus

Tel:  603 3 2031 1666
Fax: 603 3 2026 3366

Email: sales.my@vietnamairlines.com
 

Inquiries managed by Vietnam Airlines Kuala Lumpur Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web Check-in
  • Airport Counter Check-in
  • Self Check-in Kiosk
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Shopping
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight WIFI
  • Airport WIFI
  • In-Flight Entertainment
  • Airport Concierge Service
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Reward Program
  • Flight Messaging Service
  • Codeshare Partners
  • In-Flight Meals
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seat Selection
  • Lotusmiles Program
  • Visa on Arrival
  • Seats Enquiries
  • Receipts and Refunds
  • Travel Insurance
  • T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Vietnam Airlines Customer Service Hotline in Hanoi as below:

Head Office (HQ) Tel Number Office Hours
Vietnam Airlines
200 Nguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam
+84 24 3827 2289 (Within Vietnam)
1900 1100 (Within Vietnam)
+84 24 3832 0320 (from outside Vietnam)
24x7

Before boarding your Vietnam Airlines flight, you may wish to confirm the details for:



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