Shanghai Airlines, FM series flights at Kuala Lumpur International Airport (KUL)

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Shanghai Airlines (Chinese: 上海航空) is an airline headquartered in Shanghai, China. It is a wholly owned subsidiary of China Eastern Airlines and has a substantial domestic network shared with its parent company China Eastern Airlines.

Shanghai Airlines’ main hub is Shanghai Pudong International Airport (PVG), with additional operations based at Shanghai Hongqiao International Airport (SHA).

As of early 2026, Shanghai Airlines serves 19 international destinations (including some operated through codeshare) in 14 countries, including Malaysia.

Contact Shanghai Airlines

Shanghai Airlines operates scheduled flights between Shanghai Pudong International Airport (PVG) and Kuala Lumpur International Airport (KUL), Terminal 1.

Shanghai Airlines Kuala Lumpur Contact Information

Kuala Lumpur Office

China Eastern Airlines
8th Floor, Plaza OSK
Jalan Ampang
50450 Kuala Lumpur
Malaysia

Tel:  +603 2161 1666

Office Hours

Monday - Friday : 9:00 am - 5:00 pm

Saturday : 9:00 am - 1:00 pm

Closed on Sundays and Public Holidays
 

Inquiries managed by Shanghai Airlines Kuala Lumpur Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web Check-in
  • Airport Counter Check-in
  • Self Check-in Kiosk
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Shopping
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight WIFI
  • Airport WIFI
  • In-Flight Entertainment
  • Airport Concierge Service
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Reward Program
  • Flight Messaging Service
  • Codeshare Partners
  • In-Flight Meals
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seat Selection
  • Frequent Flyer Program
  • Visa on Arrival
  • Seats Enquiries
  • Receipts and Refunds
  • Travel Insurance
  • T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Shanghai Airlines Customer Service Hotline in Shanghai as below:

Head Office (HQ) Tel Number Office Hours
Shanghai Airlines
No 212, Jiangning Road
Shanghai, 200041
China
855 589 5530 (from USA)
+86 21 2069 5530 (from overseas)
24x7

Before boarding your Shanghai Airlines flight, you may wish to confirm the details for:



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