Philippine Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Philippine Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24‑Hour Risk‑Free Cancellation

If you cancel within 24 hours of booking and the flight departure is at least 7 days away, you are generally eligible for a full refund of the ticket price when booked directly with Philippine Airlines (website, mobile app, or reservations). This rule typically does not apply to tickets issued by third‑party agents or travel agencies.

Fare‑Dependent Rules

After the 24‑hour period, cancellation terms depend on the fare class and route. Some fares allow cancellation with a fee, while others (especially deeply discounted or promotional fares) may be non‑refundable.

Non‑Refundable Fares

Certain low‑tier fares (e.g., Economy Supersaver) are generally non‑refundable if voluntarily cancelled. Partially used tickets across most fare types may also not be refundable, though unused taxes/fees might be refundable per local regulations.

No‑Show Charges

If you fail to cancel your booking prior to departure (no‑show), you may be charged a no‑show fee and risk losing any remaining value of the ticket.

Manage Booking

Cancellations can be initiated via the “Manage Booking” section on the Philippine Airlines website or mobile app, or by contacting Philippine Airlines customer support.

Refund Policy

Refundable Tickets

Tickets that are classified as fully refundable (e.g., certain Flex/Ticket types) may be refunded after deducting applicable cancellation fees and service charges if completely unused.

Non‑Refundable Tickets

For non‑refundable fares, the base fare is generally not refunded, though in some cases unused taxes/fees may be returned depending on local regulations and fare rules.

Refund Processing

Refunds are credited back to the original form of payment. The processing time can vary by payment method and bank policies; credit card refunds often take several business days to appear on the account.

Travel Credits / Vouchers

In some cases where refunds are not permitted under the fare rules, unused value may be issued as travel credits/vouchers for future travel with Philippine Airlines, subject to validity rules and fare conditions (if offered by the airline). (This is a common practice but may depend on specific fare conditions and promotions.)

Unused Taxes & Fees

Unused taxes, airport fees, or other surcharge amounts may be refundable even if the base fare is non‑refundable, according to local regulations and fare construction rules.

For detailed information on refund and cancellation policies, please contact the Philippine Airlines Kuala Lumpur Office at Tel: +603 2181 6988 / 3988 or email to prkulsales@pal.com.ph or get in touch with your nearest ticketing agent.