Lucky Air Lost and Found at Kuala Lumpur International Airport (KUL) Terminal 2 (klia2)

Lost and Found

If you lose an item during your Lucky Air flight or at the airport, Lucky Air is here to assist. The Lost and Found service allows you to report and retrieve your belongings quickly and easily. Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you misplace an item in the public areas of KLIA Terminal 2 (klia2), such as the departure hall, shops, or lounges, please contact the airport’s Lost & Found department directly.

KLIA Terminal 2 (klia2) Lost & Found Contact Information

Level 3, Departure Hall (near check‑in counter Z)

Tel: +603 8778 5409 or +6019 230 9652

Email: lost&foundklia2@malaysiaairports.com.my

These contacts are for lost items found anywhere within the terminal public areas at KLIA Terminal 2 (klia2).

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate, contact Lucky Air customer service (or their local handling team) with your flight number, date, seat number, and a detailed description of the item.

Airport staff may direct you to the appropriate airline handling department if the item is outside public terminal areas.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA Terminal 2 (klia2). Alternatively, you may authorize someone in writing to pick it up on your behalf.

In-Person Assistance

Visit the Lost & Found Office in Terminal 2 (klia2) at Level 3, Departure Hall, for help reporting and tracking your lost items.

For further information on lost and found inquiries, please contact the Lucky Air Kuala Lumpur GSA Office at Tel: +603 2141 4540.