Lion Air Cancellation and Refund Policy

Cancellation and Refund Policy

Passengers may cancel their Lion Air ticket, but refund eligibility and fees depend on the fare type and how far in advance the cancellation is made.

Non‑refundable fares: Do not qualify for a refund, though unused taxes/fees may be refunded in some cases.

Refundable fares: Eligible for a refund after cancellation, but cancellation fees may apply.

How to cancel: Tickets can be canceled via the Lion Air website, mobile app, ticket office, or travel agent where purchased.

Refund processing: Approved refunds are processed according to the original form of payment; timing varies by payment method and bank.

No‑show: If a passenger fails to cancel before the flight’s departure (“no‑show”), refunds may be forfeited.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Lion Air, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Lion Air’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Lion Air) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Lion Air Kuala Lumpur Office at Tel: +62 811 193-80888 (Whatsapp) or get in touch with your nearest ticketing agent.