Citilink, QG series flights at Kuala Lumpur International Airport (KUL)

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Citilink is a low-cost airline headquartered in Jakarta, Indonesia. It was established in 2001 as a low-cost subsidiary of Garuda Indonesia, set up to operate shuttle services between Indonesian cities.

Its main hub is Juanda International Airport, Surabaya, East Java. The airline was banned from operating in EU airspace until June 16, 2016. Since then, Citilink is allowed to fly into EU airspace. Citilink (QG 515 and QG 514) flights from Banyuwangi (East Java) to Kuala Lumpur (KLIA, Terminal 1) 3 times a week on Wednesday, Friday and Sunday.

Contact Citilink

Citilink offers scheduled flights between Soekarno-Hatta International Airport, Jakarta, and Kuala Lumpur International Airport (KLIA), Terminal 1.

Citilink Kuala Lumpur GSA Contact Information

Kuala Lumpur Airport GSA Office

MS Elite Global Sdn Bhd
Lot S5, Main Terminal Building, Level 4
Kuala Lumpur International Airport (KLIA) Terminal 1
64000 Sepang, Selangor
Malaysia

Tel: +6012 8777 429

Email: malkit@mymselite.com

Penang Airport Office

MS Elite Global Sdn Bhd
L3LS02, Level 3, Mezzanine Floor
Terminal Building
Penang International Airport
11900 Bayan Lepas
Penang, Malaysia

Call Centre : +6012 8777 429

Email: malkit@mymselite.com

Inquiries managed by Citilink Kuala Lumpur GSA Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web Check-in
  • Airport Counter Check-in
  • Self Check-in Kiosk
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Shopping
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight WIFI
  • Airport WIFI
  • In-Flight Entertainment
  • Airport Concierge Service
  • Airport Facilities
  • Delayed Flights
  • VIP Lounge Service
  • Reward Program
  • Flight Messaging Service
  • Codeshare Partners
  • In-Flight Meals
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seat Selection
  • Frequent Flyer Program
  • Visa on Arrival
  • Seats Enquiries
  • Receipts and Refunds
  • Travel Insurance
  • T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Citilink Customer Service Hotline in Jakarta as below:

Head Office (HQ) Tel Number Office Hours
Citilink
Citilink Management Building
Jl. M2, Soekarno-Hatta International Airport
Tangerang – 15000 Banten
Indonesia
+6231 9920 8709 (from overseas)
 0804 1 080808 (local call)
24x7

Before boarding your Citilink flight, you may wish to confirm the details for:



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