Bhutan Airlines Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Bhutan Airlines flight or at Kuala Lumpur International Airport (KUL), assistance is available to help you report and recover your belongings.

The steps below outline how to proceed based on where the item was lost.

Items Lost Within Terminal (Public Areas)

If you lose personal belongings in the public areas of KLIA, for example in check-in halls, lounges, baggage claim areas, or other public terminal zones, contact the KLIA Lost & Found Center directly. Provide details such as:

• Date and time the item was lost
• Terminal or specific location
• Description of the item

KLIA Lost & Found Center staff will assist you in locating and recovering your property. You may be required to show proof of identity when collecting your items.

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate before departure, contact Bhutan Airlines Customer Service or the issuing agent with your flight number, date, seat number, and a detailed description of the item.

Airport staff may direct you to the appropriate airline handling department for assistance if the item is outside public areas. For lost checked baggage, airlines or their ground handling agents manage tracing and recovery.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA. If you cannot collect it yourself, you may authorize another person in writing to collect the item on your behalf.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items.

For further information on lost and found inquiries, please contact Bhutan Airlines Customer Service at Tel: +975-77106011 or email: info@bhutanairlines.bt.