AirAsia Cancellation and Refund Policy

Cancellation and Refund Policy

AirAsia provides various cancellation and refund options, though the exact terms depend on the fare conditions, timing of cancellation, and whether any optional add‑ons (like Easy Cancel) were purchased.

Cancellation Policy

Standard tickets: AirAsia tickets are generally non‑refundable by default once the booking is confirmed. Most promotional and low‑fare tickets do not allow refunds of the base fare if you cancel voluntarily.

Easy Cancel add‑on: AirAsia now offers a paid “Easy Cancel” feature via the AirAsia MOVE app that allows passengers to cancel their booking up to 48 hours before departure and receive a refund (either 80 % or 100 % of the fare, depending on the option selected). This must be purchased during booking and cannot be added later.

Changes and refunds: Refund eligibility and charges vary by fare type and route. You may still be able to get back government taxes and airport fees even if the fare itself is non‑refundable, subject to certain conditions and processing fees.

Refund Policy

If the airline cancels the flight:

• Passengers are entitled to compensation options, including refund of the fare (subject to fare rules), rebooking on another flight, or credits, depending on their choice and fare conditions.

• Refunds (including taxes and fees) can generally be processed back to the original form of payment, depending on payment method and country regulations.

If you cancel the flight (voluntary cancellation):

• Base fare: Usually non‑refundable unless you purchased the Easy Cancel add‑on or booked a refundable fare class.

• Taxes and airport fees: You may be eligible for a refund of these charges if you request it (often within a specified timeframe), though fees and processing charges may apply.

• Processing: Refund timelines vary depending on payment type (e.g., credit card refunds may take several days to process).

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees are typically refunded automatically, or you may apply the credit toward another booking. Refund requests can also be made through AirAsia’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage allowances and other add‑on services are usually non‑refundable when you voluntarily cancel, unless you purchased the Easy Cancel add‑on or the fare conditions explicitly allow a refund.

For detailed information on refund and cancellation policies, please contact the AirAsia Customer Service Chat Bot at: https://support.airasia.com/ or get in touch with your nearest ticketing agent.