Air India Lost and Found at Kuala Lumpur International Airport (KUL)

Lost and Found

If you lose an item during your Air India flight or at the airport, follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

If you lose an item in public areas of KLIA, such as check-in halls, security screening zones, immigration areas, or arrival corridors, report it directly to the KLIA Lost and Found Office. Airport personnel will help record the loss and check whether the item has been recovered.

Location: Level 2, Main Terminal Building (near Food Garden entrance, Car Park Block C & D).

Phone: +603 8776 4312 (Available 24/7)

Email: lostandfound@malaysiaairports.com.my

Items Lost Onboard or at the Gate

If you leave an item on the aircraft or at the boarding gate, contact Air India’s local handling team with your flight number, date, seat number, and a detailed description of the item. In KLIA, Air India typically uses a ground handling agent for these services.

Handling Agent (Pos Aviation): +603 8776 5772 / 5773

Air India KLIA Airport Office: +60 12 616 6798 (Oscar Holidays - GSA)

Email: baggageservices@pos.com.my or outbound@oscarholidays.com.my

Airport staff may direct you to the appropriate airline handling department if the item is outside public terminal areas.

Retrieval & Collection

If your item is found, it can be collected in person at KLIA. Alternatively, you may authorize someone in writing to pick it up on your behalf. Ensure you have your Property Irregularity Report (PIR) or reference number and a valid photo ID for verification.

In-Person Assistance

Visit the Lost and Found Office in Terminal 1, where staff can guide you on reporting lost items. For baggage-specific concerns, you can also head to the Air India check-in counters at Level 5 during flight operational hours for immediate guidance.

Air India Central Baggage Support

If you have already filed a Property Irregularity Report (PIR) at Kuala Lumpur International Airport (KUL), you should use the following contact details to track your claim centrally:

Central Email: baggageservices@dnata.com

Note: Air India frequently uses dnata as their global baggage handling support partner for international claims.

Alternative Support Email: customercare@airindia.com

Best for general complaints or escalations regarding a lost item.

India-Based 24/7 Helpline: +91 124 264 1407 or +91 20 2623 1407