Tourist Tax Refund Counter at KLIA

Notification

The Malaysian Ministry of Finance has reduced the standard GST Rate to 0% effective 1 June 2018.

The Tourist Refund Scheme ends on 1 June 2018. TRS Forms will have until 31 August 2018 to obtain Customs validation and claim the tax refund which will be paid via credit card or cheque.

For more information please visit Malaysian Customs website at https://gst.customs.gov.my

Tourist Refund Scheme (TRS) allows tourists to claim a refund of the Goods and Services Tax (GST) they paid on eligible goods purchased from Approved Outlets (shops that participate in the TRS) if the goods are taken out internationally from Malaysia by air from one of the airports in Malaysia.

Tourists are advised to bring along their passport when they go shopping as the approved outlets will need proof and to issue tax invoice. Tourists are advised to request for tax invoices from approved outlets. If you buy in shops that do not participate in the TRS, you will not get any tax refund.

Tourists must request for the tourist refund form from the approved outlet. The outlet will key in the tourist's passport details into the TRS system. The approved charges a fee to process the tourist refund.

Tourists can only claim tax refund for purchases of RM300 or more from the same approved outlet. These purchases can be for a series of days from the same outlet.

Tourists are to present the (i) goods (ii) tax refund form (iii) tax invoice to the Malaysian Customs Officer at the GST Refund Verification Counter at the airport prior to departure.

The GST Refund Verification Counter is found before and after the passport control at the airport departure hall.

(a) Before passport control

Present the bulky goods to the Customs Officer at the GST Refund Verification Counter before checking in the baggage.

(b) After passport control

For items not checked in, present the goods to the Customs Officer at the GST Refund Verification Counter. It is advisable to carry high-value, small items for verification.

Tourist is to find the Tourist Refund Agent located near the GST Refund Verification Counter after customs verification. The tourist refund agent will refund the tax to the tourist with cash, credit card account or bank cheque.

• Customs Officer at the GST Refund Verification Counter inspects the goods.

• Tourist Refund Agent makes payment of GST refund of tax to tourists.

Tourist tax refund is only claimable for exit from Malaysian airports.

- If you exit by ship or land, no tax refund for tourist e.g. if you drive through the Johor causeway by land exiting Johor into Singapore.

Purchases must not be made more than 3 months before departure. Look for stores displaying the IRIS Global Blue Tax Free Shopping signage in the window at KLIA.

At the KLIA, please allow enough time for the refund process before your flight departs.

Do not pack away your purchases in your check-in luggage. They must be presented to the Customs officer at landside (for goods to be checked-in) and airside (for hand carried goods).

Before you check in for your flight, go to the GST Customs Refund Verification Counter and present your completed GST Refund Forms, tax invoice / shop receipt, passport, boarding pass and purchased goods to get your Forms validated.

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