ZIPAIR Cancellation and Refund Policy

Cancellation and Refund Policy

ZIPAIR applies fare-specific cancellation and refund conditions to its international flights. Its Standard and ZIP Full-Flat fares are non-refundable when passengers cancel their bookings for personal reasons. Passengers purchasing these tickets should review the applicable conditions before completing payment.

Standard Fare Cancellation

Passengers holding Standard or ZIP Full-Flat tickets for the Kuala Lumpur–Narita route cannot normally receive a refund of the airfare when cancelling voluntarily.

The airline's published fare rules provide for the refund of certain government or airport taxes when ZIPAIR is no longer required to remit those amounts to the relevant authorities because the passenger does not travel.

Optional service charges, including advance seat selection, checked baggage and other additional purchases, are subject to their respective refund conditions.

Flex Biz Cancellation

ZIPAIR offers a Flex Biz package for passengers requiring additional booking flexibility. This package includes advance seat selection, an additional 8 kg cabin baggage allowance and a cancellation option.

Cancellations under Flex Biz are refunded through a ZIPAIR travel voucher rather than the original payment method.

The published cancellation conditions are:

- 30 days or more before departure: 100% of the eligible payment amount is returned as a voucher, less a 3% voucher issuance fee.
- 29 to 7 days before departure: 80% of the eligible payment amount is returned as a voucher, less a 3% issuance fee.
- Within 6 days of departure: Only eligible unused taxes are refunded to the original payment method.

Flex Biz vouchers are valid for 180 days from their date of issuance and can be used for future purchases through ZIPAIR's official website.

Airline-Initiated Cancellation

When ZIPAIR cancels a flight or makes significant operational changes, passengers should follow the airline's instructions for rebooking or refunds. The applicable arrangements depend on the circumstances and relevant conditions of carriage.

Passengers who purchased tickets through travel agencies must contact the original booking provider for cancellation and refund assistance.

For detailed information on refund and cancellation policies, please contact the ZIPAIR's email at contact.en@zipair.net / contact.jp@zipair.net or get in touch with your nearest ticketing agent.