United Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

United Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, United Airlines tickets may be cancelled in accordance with the fare rules of the ticket purchased.

• Most fare types allow cancellation, but cancellation fees may apply depending on the fare class (e.g., Basic Economy, Standard Economy, Premium).

• Basic Economy tickets are generally non-refundable and non-changeable once purchased.

• Standard Economy, Premium Economy, Business, and First tickets typically allow cancellation, but fees and penalties vary by fare.

• United’s 24-hour flexible cancellation policy allows passengers to cancel for a full refund within 24 hours of original purchase for tickets bought at least 7 days before departure.

• Cancellation must be processed before departure to avoid additional charges or total forfeiture of fare (especially for non-refundable tickets).

Refund Policy

For tickets that are refundable or partially refundable, refunds are processed according to the fare rules.

• Refunds are normally returned to the original form of payment.

• For non-refundable tickets, United issues a travel credit or e-credit (good for future travel), minus any applicable cancellation fees.

• Taxes and fees may be refundable even on non-refundable tickets, subject to local regulations and fare conditions.

• Refund requests can be made via:

- United’s website Manage Reservations
- United Customer Service
- The original travel agent or booking platform

• Refund processing times vary by payment method, issuing bank, and refund channel.

Important Notes

• Tickets purchased through travel agencies or third-party websites must generally be refunded through the original booking channel.

• Fare rules (including cancellation fees and refund eligibility) are shown at the time of purchase and in the ticket receipt/itinerary.

• Special situations - such as flight cancellations or significant schedule changes by United - may entitle passengers to a refund or rebooking without penalty.


For detailed information on refund and cancellation policies, please contact the United Airlines Kuala Lumpur GSA Office at Tel: +603 2141 3899 or get in touch with your nearest ticketing agent.