Turkish Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Turkish Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Turkish Airlines tickets are non-refundable, subject to the fare rules of the purchased ticket.

Some fare types may allow cancellation with a penalty fee, while others may permit free cancellation within a limited time period after booking.

Passengers are advised to review the fare conditions displayed during booking or on their ticket confirmation for specific cancellation terms.

Refund Policy

Refund eligibility depends on the fare type, route, and ticket conditions:

• Refundable tickets: Eligible for a full or partial refund, subject to applicable fees;

• Non-refundable tickets: Generally not eligible for a refund; however, taxes and unused airport fees may be refundable; and

• Partially used tickets: Refunds, if permitted, are calculated based on the unused portion of the journey.

Refunds are processed back to the original form of payment and may take several business days to complete.

Baggage Fees

Baggage fees are non-refundable once the service has been used.

Prepaid extra baggage fees may be refundable only if the flight is cancelled by the airline or if baggage services were not provided, in accordance with fare rules.

Refund requests for baggage services must be submitted through Turkish Airlines’ official customer support channels.

For detailed information on refund and cancellation policies, please contact the Turkish Airlines Kuala Lumpur Office at Tel: +603 2053 1899 or get in touch with your nearest ticketing agent.