Thai Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Thai Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

• By default, most Thai Airways tickets are non-refundable, subject to the fare conditions purchased.

• Some fares allow cancellation with a cancellation fee deducted.

• Cancellations must be made before departure to avoid a no-show fee.

• Tickets cancelled after departure or no-shows may be fully forfeited, depending on fare rules.

Refund Policy

• Refund eligibility depends on the fare type and ticket conditions.

• Refundable tickets may receive a refund after applicable fees and taxes are deducted.

• Refunds are processed to the original form of payment.

• Refund requests can be made via Thai Airways offices, ticketing agents, or official customer service channels.

• Processing time may vary depending on payment method and booking source.


For detailed information on refund and cancellation policies, please contact the Thai Airways Malaysia Office at Tel: +603 2034 6900 or get in touch with your nearest ticketing agent.