STARLUX Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

STARLUX Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

Fare‑Dependent Rules

STARLUX Airlines allows ticket cancellation depending on the fare class and ticket type. Cancellation fees and eligibility for refund are determined by the fare rules associated with your booking.

Name Changes

Name changes are not permitted; you must go through the refund process instead if the name is incorrect.

Cancellation Fees

Cancellation fees vary by route and fare type. Passengers should contact STARLUX via the official website or the airline’s support email to confirm exact charges.

No‑Show Charges

If you fail to cancel before departure (no‑show), STARLUX will usually apply a no‑show fee and limit refund value according to the fare rules.

Timing of Cancellation Request

Some fare rules allow cancellation after ticket issuance if requested before 23:00 GMT+8 on the day of issue, subject to fees.

Refund Policy

Refund Eligibility

Refunds follow the fare rules of each ticket. Only the original purchaser is eligible to receive the refund unless otherwise specified.

Involuntary Refunds

If STARLUX cancels a flight, fails to operate a segment, or causes you to miss a connection due to airline action, you are entitled to a full refund of the unused portion of the ticket.

Voluntary Refunds

For personal cancellations, the unused amount may be refunded after deducting applicable fees including cancellation fees, booking service charges, used portions of the fare, taxes, and surcharges.

Non‑Refundable or Restricted Fares

Certain promotional or limited fares may be non‑refundable or only return unused taxes/fees according to fare rules.

Taxes and Fees

Unused taxes, surcharges, and ancillary services (e.g., seat selection, prepaid baggage) may be refundable if unused. However, some fees (like Booking Service Charge) may be non‑refundable depending on fare type.

Processing Time

Refunds are processed within ~10–30 business days back to the original form of payment; the actual time depends on the payment method and bank involved.

Lost Ticket Refunds

Refunds for lost tickets may be made if the passenger provides acceptable proof and conditions are met.

U.S. 24‑Hour Risk‑Free Rule

For tickets to/from the U.S. booked 7 days or more before departure via the STARLUX Website/App, you may cancel within 24 hours of booking for a refund without penalty.

Where to Apply

Refund requests can be submitted via the STARLUX Refund Application form on the official website for tickets purchased directly through STARLUX. Tickets purchased via travel agencies must be refunded through the issuing agency.

For detailed information on refund and cancellation policies, please contact the STARLUX Airlines Kuala Lumpur / Penang Office at Hotline:+60 1546 000 999 or get in touch with your nearest ticketing agent.