Singapore Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Singapore Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Singapore Airlines tickets are non-refundable, subject to the fare rules of the ticket purchased. However, certain fare types, such as Flexible or Premium Economy and Business Class fares, may allow cancellations with a refund or a cancellation fee.

Tickets can usually be cancelled online via the “Manage Booking” section, through the Singapore Airlines mobile app, or by contacting customer service. Cancellation fees and conditions vary depending on fare type, route, and time of cancellation.

Refund Policy

Refund eligibility depends on the fare conditions of the ticket. Fully refundable fares allow passengers to receive a refund to the original form of payment after applicable fees, if any. Non-refundable tickets may still qualify for partial refunds of unused airport taxes and surcharges. Refunds are typically processed within a few weeks, depending on the payment method and issuing country.

In cases of flight cancellations, significant schedule changes, or delays initiated by the airline, passengers may be entitled to a full refund or free rebooking. Passengers are advised to review fare rules carefully at the time of booking and retain all confirmation documents for reference.
 

For detailed information on refund and cancellation policies, please contact the Singapore Airlines Malaysia Office at Tel: +603 2789 8798 or get in touch with your nearest ticketing agent.