Shenzhen Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Shenzhen Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers.

Below are the key points of their policy:

• Refunds are allowed for unused tickets, subject to the fare rules of your ticket.

• Voluntary cancellations (passenger-initiated) may incur refund fees, and some promotional fares may be partially or fully non-refundable.

• Involuntary cancellations (flight cancellation, major schedule change, or airline-initiated disruption) are usually refunded without penalty.

• Refunds apply only to the unused portion of the ticket for partially used journeys.

• Taxes and government fees are refunded according to applicable regulations.

• Refunds must be requested within the ticket’s validity period.

• All refunds are processed through the original booking channel and returned to the original form of payment.

For detailed information on refund and cancellation policies, please contact the Shenzhen Airlines Kuala Lumpur Office at Tel: +603 2166 1999 or get in touch with your nearest ticketing agent.