Scoot Lost and Found at KLIA (KUL) Terminal 2 (klia2)

Lost and Found

If you misplaced an item during your Scoot flight or at the airport, Scoot provides support through its Lost and Found service. You can quickly report your missing belongings and begin the recovery process by following the steps below.

Items Lost Within Terminal (Public Areas)

If you’ve lost something anywhere in the klia2 terminal building (public areas) including things left in lounges, shops, toilets, or common areas, the airport’s Lost & Found Centre is the first place to contact:

Location: Lost & Found Centre, KLIA (KUL) Terminal 2 (Level 3, Departure Hall, near check-in Counter Z)

Phone: +60 3 8778 5409 / +60 19 230 9652

Email: lostandfoundklia2@malaysiaairports.com.my

Items handed in are usually held for around 30 days before disposition.

Onboard Losses

If the item was left on the aircraft, inform Scoot staff with your flight details and seating information for faster retrieval.

Online Reporting

Check Scoot’ official website to submit a lost item report digitally, if available.

Claiming Your Item

Verification Required: Present proof of ownership (e.g., receipts, photos) and valid ID to collect the item.

Storage Locations: Recovered items are held at the airport’s Lost & Found or the airline’s local office.

Important Notes

• Perishable/hazardous items may not be stored long-term.

• Unclaimed items are subject to disposal/donation after a set period (varies by location).

• Act quickly, early reporting improves recovery chances.

For further information on lost and found inquiries, please contact Scoot Malaysia Call Center at Tel: +603 4065 2121.