Saudi Arabian Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Saudi Arabian Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Risk-Free Cancellation

Tickets booked directly with Saudi Arabian Airlines may be eligible for cancellation within 24 hours of purchase for a full refund, provided the flight departure is at least 7 days away and subject to fare rules.

Fare-Dependent Rules

After the 24-hour period, cancellation terms depend on the fare type and ticket conditions. Some fares allow cancellation with a fee, while others are non-refundable.

Non-Refundable Fares

Non-refundable tickets generally do not return the base fare, although certain taxes and fees may be refundable.

No-Show Charges

Passengers who fail to cancel before the scheduled departure may incur no-show fees, and the ticket value may be forfeited.

Manage Booking

Tickets can be cancelled via the “Manage Booking” section on the Saudi Arabian Airlines website or mobile app, or by contacting customer service or the original point of purchase.

Refund Policy

Refundable Tickets

Unused tickets or unused portions of tickets may be refunded after deducting any applicable cancellation or service fees.

Non-Refundable Tickets

The base fare is not refunded, but unused government taxes and fees may be returned in accordance with fare rules and local regulations.

Refund Processing

Approved refunds are credited back to the original form of payment. Processing times may vary depending on the payment method and bank.

Travel Credits / Vouchers

Depending on fare conditions, some non-refundable tickets may be converted into travel credits or vouchers for future travel, subject to validity and usage rules.

Unused Taxes and Fees

Certain unused taxes or fees will be refundable even when the ticket itself is non-refundable.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Saudi Arabian Airlines, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Saudi Arabian Airlines’ website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Saudi Arabian Airlines) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Saudi Arabian Airlines Kuala Lumpur Office at Tel: +603 2166 7778 or get in touch with your nearest ticketing agent.