Qingdao Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Qingdao Airlines offers clear and structured cancellation and refund options for passengers. Policies depend on the fare type purchased and applicable fare rules.

Cancellation Policy

• Ticket cancellation eligibility is determined by the fare type (e.g., Economy Basic, Economy Flex).

• Discounted or promotional fares may not allow cancellation or refund once the ticket is issued.

• Tickets that permit cancellation may incur a cancellation fee or service charge.

• No-show passengers (failure to cancel before departure) may forfeit the full ticket value according to fare conditions.

• Cancellation requests must be submitted before the scheduled departure time to avoid additional penalties.

Refund Policy

• Refunds for refundable or partially refundable tickets are processed according to the applicable fare rules.

• Refunds are returned to the original form of payment.

• Applicable refund or handling fees will be deducted before processing.

• Refund requests can be submitted via:

    - Qingdao Airlines website - Manage Booking section

    - Qingdao Airlines Customer Service (phone or email)

    - Original travel agent or booking platform

• Processing time for refunds depends on the payment method and issuing channel.

• Taxes may be refundable even for non-refundable tickets, in accordance with local regulations and fare conditions.


For detailed information on cancellation and refund policies, please contact Qingdao Airlines Guest Relations at +86 0532 96630 or email fuwufazhan@qdairlines.com.