Qatar Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Qatar Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24‑Hour Risk‑Free Cancellation: Tickets booked directly with Qatar Airways can be cancelled within 24 hours of purchase for a full refund if the flight departure is at least 7 days away.

Fare‑Dependent Rules: After 24 hours, cancellation terms depend on the fare type. Some fares allow cancellation with a fee; others may be non‑refundable.

Non‑Refundable Fares: Non‑refundable tickets generally do not return the base fare, though taxes and fees may be refundable.

No‑Show Charges: Passengers who fail to cancel before departure may incur no‑show or cancellation fees.

Manage Booking: Tickets can be cancelled via the “Manage Booking” section on the Qatar Airways website, app, or by contacting customer support.

Refund Policy

Refundable Tickets: Unused tickets or portions of tickets may be refunded after deducting applicable cancellation fees.

Non‑Refundable Tickets: The base fare is not refunded, but certain taxes and fees may be returned depending on local regulations.

Refund Processing: Refunds are typically returned to the original form of payment. Processing times may vary by payment method and bank.

Travel Credits / Vouchers: Non‑refundable tickets may be converted into travel credits or vouchers for future travel, subject to validity rules.

Unused Taxes and Fees: Some unused taxes or fees may be refundable even if the ticket itself is non‑refundable.

For detailed information on refund and cancellation policies, please contact the Qatar Airways Kuala Lumpur Office at Tel: +603 9212 5457 or get in touch with your nearest ticketing agent.