Malaysia Airlines Lost and Found
If you’ve misplaced an item during your journey, follow these steps to report and recover it promptly:
Immediate Action at the Airport
Visit Lost & Found: Report your lost item immediately to the airport’s Lost &
Found counter or Malaysia Airlines’ baggage service office.
Provide Details: Share a clear description of the item, including when/where it
was lost (e.g., flight number, seat, or terminal area).
Onboard Losses
If the item was left on the aircraft, inform Malaysia Airlines staff with your
flight details and seating information for faster retrieval.
Online Reporting
Check Malaysia Airlines’ official website to submit a lost item report
digitally, if available.
Claiming Your Item
Verification Required: Present proof of ownership (e.g., receipts, photos) and
valid ID to collect the item.
Storage Locations: Recovered items are held at the airport’s Lost & Found or the
airline’s local office.
Important Notes
• Perishable/hazardous items may not be stored long-term.
• Unclaimed items are subject to disposal/donation after a set period (varies by
location).
• Act quickly, early reporting improves recovery chances.
Contact for Assistance
Call Centre:
Malaysia: 1 300 88 3000
Overseas: +603 7843 3000
Website: Malaysia Airlines Help Portal