Malaysia Airlines Air Ticket Cancellation and Refund
Travel plans can change unexpectedly, and Malaysia Airlines aims to make cancellations and refunds as straightforward as possible. Whether you need to modify your itinerary or seek reimbursement due to flight changes, Malaysia Airlines offers clear guidelines for various scenarios. This guide explains the key terms, eligibility criteria, and step-by-step processes to help you navigate ticket cancellations and refunds with ease.
Passenger-Initiated Cancellations
You may cancel your booking, but fees may apply based on:
• Your fare class
• When you cancel
• Refund amounts depend on your ticket's fare conditions
For non-refundable tickets: Only taxes/fees may be refunded (if eligible)
Airline-Initiated Cancellations
If we cancel your flight, you can choose:
🔹 Full refund of your ticket, or
🔹 Free rebooking on the next available flight
In some cases, we may provide compensation for:
• Meals
• Accommodation
• Other reasonable expenses
How to Request a Refund
Where to apply:
• Malaysia Airlines sales office
• Your travel agent
• Customer service
What you'll need
• Ticket details
• Proof of payment
• Valid ID
Processing time
• Typically 7-14 business days
• Varies by payment method
Special Cases
⚠️ Note these exceptions:
• Group bookings
• Promotional fares
• Special offer tickets
Different rules may apply - check your ticket conditions
Need Help
📞 Contact Malaysia Airlines:
Malaysia: 1 300 88 3000
Overseas: +603 7843 3000
🌐 Online: Visit malaysiaairlines.com