Lufthansa Cancellation and Refund Policy

Cancellation and Refund Policy

Lufthansa provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Lufthansa tickets are subject to the fare rules associated with your booking. Some fares are non-refundable, while others may allow cancellation with a fee. The specific terms depend on the ticket type, fare class, and route.

Refund Policy

Refund eligibility and conditions are determined by the fare rules:

• Refundable fares: Will be refunded after deducting any applicable cancellation or service fees.

• Non-refundable fares: Cannot be refunded for the ticket price, though unused taxes and fees may be eligible for reimbursement.

• Partially used tickets: Will qualify for a partial refund, subject to fare rules.

• Involuntary refunds: If Lufthansa cancels your flight or makes significant schedule changes, you are entitled to a refund or rebooking without penalty.

Refunds are usually processed to the original form of payment and may take several business days depending on banking procedures.


For detailed information on refund and cancellation policies, please contact the Lufthansa Kuala Lumpur GSA Office at Tel: +603 2052 3428 or get in touch with your nearest ticketing agent.