Korean Air Cancellation and Refund Policy

Cancellation and Refund Policy

Korean Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, tickets are non-refundable, unless purchased under a refundable fare.

Cancellation fees may apply, depending on fare rules, travel class, and timing of cancellation.

Some promotional or discounted fares are strictly non-refundable.

Refund Policy

Refunds are generally processed to the original form of payment.

Refundable tickets may be refunded in full if cancelled within the permitted timeframe.

Non-refundable tickets may only receive partial credit for future travel, minus applicable fees.

In the event of flight cancellations or schedule changes by Korean Air, passengers are entitled to a full refund or rebooking without additional charges.

Refund requests can be submitted via Korean Air’s website, customer service hotline, or ticketing offices.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Korean Air, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Korean Air’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Korean Air) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Korean Air Kuala Lumpur Office at Tel: +6 03 4065 2170 (Korean / English / Chinese / Japanese) or get in touch with your nearest ticketing agent.