IndiGo Cancellation and Refund Policy

Cancellation and Refund Policy

IndiGo provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

General Refund Rule

Most IndiGo (6E) tickets are non-refundable for voluntary cancellations, especially for Saver and promotional fares. In such cases, the base fare is usually forfeited, while airport taxes and certain fees may be refunded, subject to cancellation charges.

In many situations, instead of a cash refund, the remaining value (after applicable fees) may be retained as a credit or used for rebooking, depending on fare type and booking conditions.

Voluntary Cancellation

With Flexibility Add-Ons

If you purchased Flexi Plus / Flexi fare options, you may cancel or change your booking with reduced or zero change fees, subject to fare rules. Any refundable amount (after exclusions such as add-on fees) is typically credited back to the original form of payment.

Without Flexibility Add-Ons

Without flexibility add-ons, voluntary cancellations generally result in cancellation charges, and only the balance (if any) after deductions is refundable. In many low-fare cases, no refund of the base fare is provided.

24-Hour Cancellation Rule

If you cancel within 24 hours of booking, and the flight is scheduled to depart at least 7 days later, you may be eligible for a full refund without cancellation charges, provided the booking was made directly through IndiGo’s official channels. This aligns with standard consumer protection practices.

Airline-Initiated Disruptions (Involuntary Cancellations)

If IndiGo cancels or significantly changes your flight due to operational reasons (such as schedule changes, aircraft issues, or weather), you are generally entitled to one of the following options:

• Full refund to the original method of payment
• Free rebooking on an alternative IndiGo flight
• Credit or rescheduling without additional charges

Refund Processing

Eligible refunds are usually processed within 7 - 14 working days after the request is approved. The time taken for the amount to appear in your account depends on your bank or card issuer.

Refunds for ancillary services (such as seat selection, meals, or baggage) may be processed separately and are subject to specific conditions.

How to Cancel or Request a Refund

• Visit the IndiGo “Manage Booking” section on the official website or mobile app
• Enter your PNR/booking reference and last name
• Select the flight to cancel or modify
• Review applicable charges and submit the refund or change request

For detailed information on refund and cancellation policies, please contact the IndiGo Kuala Lumpur GSA Office +603 2145 8533 or contact IndiGo 24/7 customer support at +91 0124 617 3838 / +91 0124 497 3838.