Bhutan Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Bhutan Airlines allows passengers to cancel or request a refund in accordance with its Conditions of Carriage. Refunds are processed based on the fare rules applied at the time of ticket purchase.

Ticket Validity

Tickets are valid for travel for one year from the date of commencement of travel, unless otherwise specified on the ticket.

Cancellation Policy

• Passengers may cancel their tickets at any time before the scheduled departure.

• Cancellation requests must be submitted to Bhutan Airlines or the authorized agent that issued the ticket.

• Tickets that are not used and are not cancelled before the departure time are considered no‑show, and refunds may not be permitted.

Refund Policy

Voluntary Refunds

• Passengers may request a refund for unused tickets or unused portions of a ticket.

• Refund amounts are calculated according to the fare rules and the time of cancellation relative to the departure date.

• An administrative fee may be deducted from the refund amount when processing a voluntary cancellation.

Involuntary Refunds

• If Bhutan Airlines cancels a flight or makes schedule changes that prevent carriage, passengers are entitled to a full refund of the unused portion of the ticket.

• Passengers choosing not to travel due to airline-initiated disruptions are also entitled to a refund without penalty.

Refund Processing

• Refunds are issued to the original form of payment or to the passenger named on the ticket.

• Lost tickets or unclaimed coupons require submission of documentation before a refund can be processed.

• Refunds are subject to the local laws of the country where the ticket was purchased.

Time Limit for Refund Requests

Refund requests must be submitted within three months after the ticket’s validity expires. Requests made after this period may be refused.

No‑Show and Unused Tickets

• Passengers who fail to check in by the designated deadline are considered no‑show.

• No‑show tickets may not be eligible for a refund unless otherwise specified in the fare rules.


For detailed information on refund and cancellation policies, please contact Bhutan Airlines Customer Service at Tel: +975-77106011 or email: info@bhutanairlines.bt.