Batik Air Cancellation and Refund Policy

Cancellation and Refund Policy

Batik Air provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, Batik Air tickets are non-refundable, subject to the fare rules of the ticket purchased.

Voluntary cancellations are not permitted for Super Saver fares. For all other fare types, cancellations may be allowed with an applicable cancellation fee.

Passengers are advised to review the fare benefits and terms and conditions displayed at the time of booking.

Cancellations with full refunds may be permitted in specific situations, such as significant flight rescheduling or delays, subject to airline policy.

Refund Policy

Refund eligibility depends on the fare type, reason for the refund request, and timing of the cancellation.

Approved refunds will be processed to the original form of payment, with a processing time of up to 30 days.

Refunds may be considered in special circumstances such as:

• Major flight schedule changes or extended delays

• Medical conditions (subject to approval and documentation)

• Bereavement cases (subject to management discretion)

• Duplicate bookings reported within the stipulated timeframe

Refund requests must be submitted via the Batik Air website for direct bookings, or through the original travel agent if the ticket was purchased externally.

For detailed information on refund and cancellation policies, please contact the Batik Air Kuala Lumpur Office at Tel: 1234 or get in touch with your nearest ticketing agent.