All Nippon Airways Cancellation and Refund Policy

Cancellation and Refund Policy

All Nippon Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

By default, All Nippon Airways tickets are non-refundable, subject to the fare rules of the ticket purchased.

• Refundability depends on the fare type (e.g. Economy Saver, Economy Flex, Business Class).
• Some discounted or promotional fares do not allow cancellations or refunds once ticketed.
• Tickets that permit cancellation may be subject to a cancellation fee or service charge.
• No-show passengers (failure to cancel before departure) may forfeit the full ticket value, depending on fare conditions.
• Cancellation must be requested before the scheduled departure time to avoid additional penalties.

Refund Policy

For refundable or partially refundable tickets, refunds are processed according to the applicable fare rules.

• Refunds are normally returned to the original form of payment.
• Applicable refund or handling fees will be deducted before processing.
• Refund requests can be made via:

- ANA website (for tickets purchased online)
- ANA ticket office (e.g. Kuala Lumpur office)
- Original travel agent or booking platform

• Refund processing time varies depending on the payment method and issuing channel.
• Taxes may be refundable even for non-refundable tickets, subject to local regulations and fare conditions.

For detailed information on refund and cancellation policies, please contact the All Nippon Airways Kuala Lumpur Office at Tel: +60 3 2032 1331 or get in touch with your nearest ticketing agent.