Air France Cancellation and Refund Policy

Cancellation and Refund Policy

Air France provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

• By default, Air France tickets are non-refundable, depending on the fare rules purchased.

• Refundable or flexible fares allow cancellation with a full or partial refund.

• Change or cancellation fees may apply for non-flexible fares.

• Tickets can be cancelled online via “My Bookings” or through Air France customer service.


Refund Policy

• Refundable tickets are refunded to the original form of payment.

• Taxes and surcharges will be refundable even on non-refundable tickets, subject to conditions.

• Refund processing time ranges from 7 to 20 business days, depending on the payment method.

• If Air France cancels or significantly changes your flight, you are entitled to a full refund or rebooking.

Baggage Fees

If the airline cancels the flight:

Prepaid baggage fees will be refunded automatically by Air France, or the airline may allow the credit to be applied to your new booking. You may also request a full refund through Air France’s website or by contacting customer service.

If you cancel the flight:

Prepaid baggage fees are non-refundable unless you purchased a refundable fare (which is uncommon on Air France) or the airline’s conditions specifically allow refunds. In most cases, the baggage fee is forfeited when the passenger cancels the booking.

For detailed information on refund and cancellation policies, please contact the Air France Kuala Lumpur Office at Tel: +603 7724 8181 or get in touch with your nearest ticketing agent.